Thank you for visiting the Rooftop Designs LLC website located at rooftopdesigns.net (the “Site”). The Site is an Internet property of Rooftop Designs LLC (“Rooftop Designs,” “we,” “our,” or “us”). This Privacy Policy covers our treatment of personal information and other information we collect when end-users (“User,” “you,” or “your”): (a) access or use the Site; (b) access and/or view any content pertaining to our home improvement products and services, including roofing, windows, doors, baths, siding, and gutters (collectively, “Services”); and/or (c) utilize the contact forms, estimate request forms, and/or contact information made available on the Site as a means to contact, or request to be contacted by, Rooftop Designs LLC and/or its authorized representatives (together with the Site and content, the “Site Offerings”).
Users with disabilities who wish to access this Privacy Policy in an alternative format may contact us at: [PLACEHOLDER_EMAIL] or by writing to: Rooftop Designs LLC, 11601 Edmonston Rd, Beltsville, MD 20705.
IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY IN THEIR ENTIRETY, YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE OFFERINGS.
Personal Information Collected
For the purposes of this Privacy Policy, “personal information” means individually identifiable information from or about an individual. We collect personal information when you access certain of the Site Offerings, including our estimate request and contact forms, and complete the required information request form(s). The information you may supply on our forms includes, without limitation:
- Full name
- Email address
- Telephone number
- Street address and/or zip code
- Type of home improvement service you are interested in (e.g., roofing, windows, doors, baths, siding, gutters)
- Description of your project or request
- Any other information requested by us on the applicable form
Upon entering your information and submitting our form, Rooftop Designs LLC may use that data to contact you regarding your inquiry, schedule estimates or consultations, and provide information about our Services. Rooftop Designs LLC uses your information solely to fulfill the services you have requested and to communicate with you about your project.
A2P Communication Programs — SMS, Voice AI & Email
When you submit an inquiry and provide the requisite consent, Rooftop Designs LLC and/or its authorized representatives may contact you through one or more of the automated communication programs described below. Each program requires separate opt-in consent, and you may opt out of any program independently without affecting your access to other programs or to the Site Offerings.
A2P-1. SMS Text Message Program
By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent, under the Telephone Consumer Protection Act (47 USC § 227), to receive autodialed and/or pre-recorded SMS text messages from Rooftop Designs LLC regarding: estimate scheduling and reminders, project status updates, appointment confirmations, and information about your home improvement inquiry. Message frequency varies. Standard message and data rates may apply. Consent to receive SMS messages is not a condition of receiving our Services or obtaining an estimate.
Carrier Requirement — A2P/10DLC Mandatory Disclosure
SMS opt-in data and consent obtained in connection with our SMS program will not be sold, shared, rented, exchanged, or otherwise transferred to any third party for their own marketing purposes. This restriction is absolute and applies regardless of any other data-sharing provisions in this Privacy Policy. Your SMS opt-in information is used solely to send you the messages you have consented to receive. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS Opt-Out: Reply
STOP to any text message at any time. You will receive one final confirmation message and no further messages will be sent. Reply
HELP for assistance, or contact us at
[PLACEHOLDER_EMAIL].
Carriers are not reliable for delayed or undelivered message.
A2P-2. Voice AI / Automated Voice Outreach Program
By providing your phone number and checking the Voice AI consent box on our contact form, you expressly consent, pursuant to the TCPA (47 USC § 227), to receive autodialed and/or pre-recorded voice calls, including calls placed using an Automatic Telephone Dialing System (ATDS) and/or artificial or pre-recorded voice messages, from Rooftop Designs LLC for the purposes of: following up on your estimate request, scheduling appointments, providing project updates, and communicating information related to your inquiry. Consent is not a condition of receiving our Services.
AI Voice Disclosure: Some outbound voice calls may be initiated or handled by an artificial intelligence voice agent. You have the right to request to speak with a live human representative at any time during any call by saying “I prefer a human” or “Connect me to a person.” Your request will be honored immediately.
Voice Opt-Out: Say “Stop calling me” or request opt-out during any call, or email
[PLACEHOLDER_EMAIL] with the subject line “Voice Opt-Out.” Opting out of voice calls does not affect your SMS or email consent.
A2P-3. Email / Automated Email Program
By providing your email address and checking the Email consent box on our contact form, you consent to receive email communications from Rooftop Designs LLC, which may be sent via automated email platforms, regarding: estimate details and follow-ups, appointment scheduling and confirmations, project updates and status information, promotions and seasonal offers related to our Services, and informational communications related to your home improvement inquiry. All email communications comply with the CAN-SPAM Act of 2003. Each email will clearly identify the sender, include a valid physical mailing address, and provide a clear unsubscribe mechanism.
Email Opt-Out: Click the
UNSUBSCRIBE link in any email footer, or email
[PLACEHOLDER_EMAIL] with subject “Email Opt-Out.” We will process your request within ten (10) business days.
A2P-4. Consent Records
We use scripts and site-visit recordation technology to record user consent, including documentation that users have provided “prior express consent” as required by the TCPA. Consent records capture: the specific consent language displayed to you, the channels to which you consented (SMS, Voice, Email), a timestamp, and your IP address. These records are retained to evidence compliance with applicable law.
Use and Sharing of Personal Information
Rooftop Designs LLC uses your personal information to respond to your inquiries, schedule estimates and appointments, provide our Services, and communicate with you about your home improvement projects. Rooftop Designs LLC will never share, sell, rent, exchange, or barter your personal information to or with any third party for financial gain or marketing purposes — subject to the exceptions described in this Privacy Policy and our California Privacy Rights section below.
By submitting your personal information through the Site Offerings, you agree that such act constitutes an inquiry for purposes of the Amended Telemarketing Sales Rule (16 CFR § 310 et seq.) and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, we retain the right to contact you via telemarketing in accordance with the Rule and applicable regulations.
Where you provide “prior express consent” within the meaning of the TCPA, you consent to receive from Rooftop Designs LLC telephone calls (including SMS text messages) and/or voice calls delivered via automated technology, to the telephone number(s) you provided. You are not required to provide this consent in order to obtain access to the Site Offerings or to receive an estimate.
You are obligated to immediately inform us if the telephone number previously provided to us changes — including if the number is reassigned, given up, ported to a landline, or otherwise no longer used by you. Notify us promptly at [PLACEHOLDER_EMAIL].
We reserve the right to release personal information in the event that: (I) we believe the Site Offerings are being used to commit unlawful acts; (II) the information is subpoenaed; (III) we are sold, merge with, or are acquired by a third party; or (IV) we are the subject of bankruptcy proceedings. You will be notified via email and/or a prominent notice on the Site of any change in ownership or uses of your personal information.
Non-Personal Information & Cookies
We may collect certain non-personally identifiable information about you and your computer when you visit many of the pages of the Site, including browser type, IP address, operating system, and the domain name of your Internet service provider. We use this information to improve the design and content of the Site Offerings and to personalize your experience.
When a User visits the Site, we may send one or more cookies and/or tracking pixels to assign an anonymous, unique identifier to the applicable User’s computer and/or mobile device. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent; however, certain functions of the Site Offerings may be impaired.
We may use Google Analytics®, Meta Pixel®, and similar analytics tools. These tools may collect information about city and country, device type, browser type, site pages visited, time spent on each page, and actions taken on the Site. We may also use certain scripts and site-visit recordation technology to independently document users’ consent as required by the TCPA.
Rooftop Designs LLC reserves the right to transfer and/or sell aggregate or group data about Users for lawful purposes. Aggregate data describes the demographics, usage, and other characteristics of Users as a group, without disclosing personally identifiable information.
Security of Your Personal Information
We endeavor to safeguard and protect our Users’ personal information. When sensitive information is collected, stored, and transmitted, that information is encrypted with advanced TLS (Transport Layer Security). Access to your personal information is strictly limited to employees or third-party agents who need that information to perform a specific job.
Please be advised that while we take every reasonable precaution to protect your data, no storage facility, technology, software, security protocol, or data transmission over the Internet can be guaranteed to be 100% secure. Any transmission of data at or through the Site is done at your own risk.
In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information.
Children’s Privacy
Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at the Site. Rooftop Designs LLC does not knowingly solicit or collect information from visitors under eighteen (18) years of age. We do not share or sell the personal information of individuals we know to be under 18 years of age.
Opt-Out / Unsubscribe
You may opt out of communications from us through the following methods, depending on the channel:
- SMS: Reply STOP to any text message.
- Voice / Automated Calls: Say “Stop calling me” during any call, or email [PLACEHOLDER_EMAIL] with subject “Voice Opt-Out.”
- Email: Click the UNSUBSCRIBE link in any email, or email us with subject “Email Opt-Out.”
- All channels: Email [PLACEHOLDER_EMAIL] or call 1-855-662-7388.
Opting out of one channel does not automatically opt you out of other channels. We may continue to contact you for the purpose of responding to any specific inquiry or request you have made.
Deleting, Modifying and Updating Your Information
At your request, we will: (a) inform you of what personal information we have on file for you; (b) amend the personal information we have on file for you; and/or (c) remove personal information that you have provided to us. You may do so by emailing us at [PLACEHOLDER_EMAIL]. We ask individual Users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests.
Please be advised that deleting your personal information may terminate your access to certain of the Site Offerings. Residual copies may take time before they are deleted from our active servers and may remain in our backup systems.
California Privacy Rights (CCPA / CPRA)
If you are a resident of the State of California, the following additional rights apply to you under the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act (CPRA).
Categories of Personal Information Collected
In the last twelve (12) months, we have collected the following categories of personal information from California residents:
| Category | Examples | Collected |
|---|
| A. Identifiers | Name, postal address, IP address, email address, telephone number | YES |
| B. Personal information under CA laws | Name, address, telephone number | YES |
| F. Internet or network activity | Browsing history, interaction with our website or advertisements | YES |
| G. Geolocation data | Approximate location based on IP address | YES |
Important: SMS opt-in data is NOT sold or shared with third parties for marketing purposes, regardless of any other data-sharing provisions above.
Your California Rights
- Right to Know: You have the right to request that we disclose what personal information we have collected, used, disclosed, or sold about you.
- Right to Delete: You have the right to request that we delete any of your personal information we have collected, subject to certain exceptions.
- Right to Correct: You have the right to request correction of inaccurate personal information we have collected about you.
- Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information to third parties.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
Exercising Your California Rights
To exercise your rights under the CCPA/CPRA, please submit a verifiable consumer request by:
- Emailing us at: [PLACEHOLDER_EMAIL]
- Writing to: Rooftop Designs LLC, 11601 Edmonston Rd, Beltsville, MD 20705
We endeavor to respond to all verifiable consumer requests within forty-five (45) days of receipt thereof. If we require more time (up to an additional forty-five (45) days), we will inform you of the reason and extension period in writing.
Shine the Light. California residents may also request information about how we share “personal information” (as defined in Cal. Civ. Code § 1798.83) with third parties for their direct marketing purposes by emailing [PLACEHOLDER_EMAIL].
Browser “Do Not Track” Signals. We do not honor Do Not Track signals; however, you have certain rights with respect to the use of automated technologies to deliver targeted advertising as described in this section.
Transfer of Personal Information Internationally
If you are visiting the Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting the Site and/or otherwise communicating electronically with us, you consent to such transfers.
Changes to this Privacy Policy
Rooftop Designs LLC reserves the right to change or update this Privacy Policy at any time by posting a notice on the Site that we are changing our Privacy Policy. If the manner in which we use personal information changes, we will notify Users by sending the modified policy to our Users via email and/or by any other reasonable means acceptable under applicable state and federal law. You will have a choice as to whether or not we use your information in this different manner.
If you have any questions about this Privacy Policy or our privacy practices in general, please contact us:
- Phone: 1-855-662-7388
- Address: Rooftop Designs LLC, 11601 Edmonston Rd, Beltsville, MD 20705
